📜 Terms of Service

Welcome to Frostek. By accessing or purchasing from our website, you agree to follow the terms and conditions mentioned below.

🛒 1. Orders & Payments

All orders must be paid in full before they are processed. We accept mobile wallet payments (eSewa, Khalti), bank transfer, but no Cash on Delivery (COD). Prices are in Nepali Rupees (NPR) and include applicable taxes.

📦 2. Shipping & Delivery

We ship across Nepal via trusted local couriers. Estimated delivery times are 2–6 business days depending on your location. You’ll receive tracking info once your order is shipped.

🔄 3. Return & Replacement

No refunds are offered. We only replace items if they are defective or the wrong product was sent. You must notify us within 48 hours of delivery with proof (photos + order number). (See Refund Policy for full terms.)

🚫 4. Cancellations

Orders can be cancelled before they are shipped. Once shipped, cancellations are not accepted.

⚠️ 5. Product Use

Our products are designed for mobile cooling use only. Any misuse or third-party modification voids the replacement guarantee.

🔐 6. Privacy

Your data is secure. We never sell or share your personal details with anyone without your consent. (See Privacy Policy for more.)

📞 7. Contact

If you have any questions or concerns, please contact us: Email: [email protected]